Virtual Immigration Access Privacy Policy

At Catholic Legal Services, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Statement outlines how we collect, use, disclose, and protect your information when you use our services, including voice and text communication.

1. Information We Collect

• Contact Information: Such as your name, phone number, mailing and email addresses, and any other contact details you provide.
• Case Information: Information related to your immigration case.
• Usage Data: Information related to your use of our voice and text services, including call logs and message content.
• Device Information: Details about the devices you use to access our services, such as IP address, operating system, and browser type.

2. How We Use Your Information

In addition to processing your immigration legal case, we use the information we collect to:

• Communicate with you regarding your legal immigration case.
• Ensure compliance with legal obligations and regulatory requirements.
• Monitor and analyze usage to improve service quality and user experience.
• Protect our network and systems from unauthorized access, fraud, and other security threats.

3. Sharing Your Information

We take your privacy seriously and will not share your personal information with any third parties for marketing purposes or other non-essential activities.

Exceptions

• U.S. Government: In order to process applications, petitions, or other required documents, we must share relevant information with the appropriate U.S. government agencies as necessary to obtain the benefits or services you are applying for.
• Regulatory Authorities: As required by law, we may disclose information to comply with legal obligations, including legal processes or regulatory requirements.

4. Protecting Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Our security practices include encryption, access controls, and regular security assessments.

5. Your Rights and Choices

You have the right to:

• Access, correct, or update your personal information.
• Object to the processing of your information in certain circumstances.
• Withdraw your consent for us to process your information where consent is required.
• Request the deletion of your information, subject to legal or regulatory requirements.

6. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes through our website or other appropriate means.

7. Contact Us

If you have any questions or concerns about this Privacy Statement or how we handle your information, please contact us at 305-373-1073.

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About Us

Catholic Charities Legal Services, Archdiocese of Miami, Inc., also known as Catholic Legal Services, (hereafter "CLS"), is a nationally recognized agency with an experienced team of attorneys and immigration professionals. CCLS mission is to provide professional legal services, both application assistance and attorney representation before the Citizenship and Immigration Services, the Immigration Courts and the Board of Immigration Appeals, to those who come from foreign lands who lack sufficient means to obtain representation without regard to faith or national origin. In addition to its professional competencies, Catholic Legal Services’ staff reflects the diversity of the population it serves, allowing for culturally sensitive and linguistically appropriate services. Our clients come from all paths of life. We serve people from 185 countries and territories.